Privacy Policy

This charter applies to the collection, management, and use of your data by Comme Chez Toi ASBL. Comme Chez Toi ASBL only uses your data within the scope of fulfilling its missions. It makes every effort to comply with legislation regarding the protection of your privacy and personal data.

Personal data

Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (GDPR EU, Art. 4).

Collection of personal data

No personal data is collected automatically by the site itself. The only data we process is that which you voluntarily provide to us, for example, by contacting us by email, sending us a housing application form, etc. In this context, the personal data we may collect and process are as follows:

General personal information: title, last name, first name, gender, date and place of birth, national identification number, phone number, postal address, email address, bank account number, images and photos, your language preferences, etc.

All sensitive data relating to tenant applicants, tenants, landlords, volunteers, and donors.

Data retention

These data are only kept for the legally required period or for as long as necessary to fulfill our mission.

For the future (from the GDPR's entry into force), we commit to obtaining explicit, clear, and formal consent in accordance with the rules and expectations of the GDPR, Article 4(11).

For the past, we consider it to have been and continue to be in the legitimate interest of both parties, the prospective tenants and ourselves, to remain in contact in order to keep the prospective tenants informed of the progress of their applications.

By completing a housing application form, you declare your agreement with this data collection.

Transfer of your data

In certain cases, we are legally required to communicate specific personal data to institutions such as the Ministry of the Brussels-Capital Region, for the application of the decree of the Government of the Brussels-Capital Region of December 17, 2015, organizing Social Real Estate Agencies.

They may be accessible to third-party IT providers for purposes related to IT security and application maintenance.

Data security

Comme Chez Toi is committed to protecting your data against unauthorized access and against illegal use, accidental loss, destruction, and deterioration. To achieve this, we have implemented the following measures:

• Integration of an antivirus (constantly updated);
• Installation of firewall favoring the blocking of data egress ;
• Recurring password changes ;

User Rights

If you wish to access your personal data, have it corrected if necessary or deleted, limit or refuse its processing, withdraw your consent, or obtain its portability, you can contact us at any time by sending us a written request, dated and signed, with a copy of your identity card, to the following address: Comme Chez Toi, rue Vandermeersch 53, 1030 Schaerbeek.

You also have the right to appeal to the Privacy Protection Commission at the following address: Rue de la Presse 35 in 1000 Brussels, tel: 02/274.48.00 - email: commission@privacycommission.be, without prejudice to any other effective judicial remedy.

Comme Chez Toi reserves the right to modify this Charter at any time, particularly to comply with any legislative or technological developments.